Sheffield Financial is working diligently to serve our dealers during this COVID-19 event. Due to much higher call volumes, credit decisions may take a little longer than normal. To reduce wait times for credit decisions, we will generate your clients approval in your dealer portal as requested on the application, provided no further information is needed. Please refer to the "Status of Application'' page in your dealer portal to see the status of your clients application.

Sheffield’s Easy Edit functionality is NOW available to allow some adjustments to your invoice total (up or down) and add the serial number to the loan paperwork prior to execution of the contract. Once you have completed the process, please do not go back into Easy Edit (unless you are making a change) once the customer has signed. This can delay processing of the funding documents. We are committed to serving your financial needs and maintaining a positive dealer/customer experience. We appreciate your patience during this unprecedented time and thank you for choosing Sheffield Financial.

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*****Application Process Enhancement****

To better service our Dealer Suite users, Sheffield has enhanced our Dealer Suite to improve the application process. Once a credit application is submitted, you will get a response back within 60 seconds if your credit application has been denied. You will be notified via fax, email, and on the “Status of Application” page of the Dealer Suite. If the submitted Dealer Suite application is denied, you will no longer receive a phone call from a Sheffield representative. This process was implemented to enhance Sheffield’s superior financing experience and to allow dealers to have the opportunity to respond faster to their customer.

Applications submitted via the Dealer Suite that require a Sheffield representative to review, will continue through the previous process. A Sheffield representative will review the credit request during our normal business hours and call the dealer back within 15 minutes.

The staff at Sheffield Financial would like to thank you for your business and your continued patience as we make system upgrades to provide you with the best financing experience possible.


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